Refund Policy

RETURN, REFUND & EXCHANGE POLICY

When you shop with us, you do it for the love & care for your skin. Hence, when we pack and courier your products, we just don’t courier ordered products. We keep in mind to send all the love and care you trusted us for your skin.

We ensure that products that reach you are fully safe and are in sealed condition. Thus keeping in mind the hygiene of the products amid COVID-19 pandemic we don’t accept exchange or return of the products once sold or delivered.

When the products are delivered to you and accepted as per the original order, there is no refund or exchange policy.

Once the order is placed, it cannot be modified or cancelled.

In case of any established quality issue with the products, all you have to do is give us a call within 24 hours of delivery of the products at your place at our customer care on +919992612323 along with picture of the product & drop an email at support@thesilverdeneluxury.com within the given time period from the date of delivery.

If any damaged product, missing product or wrong order is received as per the order of the customer, we request you to contact customer service within 24 hours of the delivery of the product along with images and unboxing video of the order received. We strictly inform that unboxing video of the completely sealed parcel is must and no complaints shall be processed further without the same.

Exchange of the products will be accepted only if the products are returned in an unopened, saleable condition in their original packaging, & undamaged condition, subjected to following terms and conditions:

  • Return / Exchange /Replacement of product will be processed after the inspection is completed by our team.
  • Once your exchange request has been placed with our customer care, it usually takes about 4-5 working days for our delivery partner to have the product picked from your place & other 7 working days (except Saturday & Sunday) to initiate the exchange subject to inspection of the product.
  • In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the courier charges, either in your PayTM Wallet or issue credit note.
  • Please make sure to mention your Name / Invoice no /Order no & Mobile Number on the top of the box along with original invoice inside.
  • Please make sure the parcel is sealed properly.
  • Once the courier is dispatched from your end, share the scanned copy of the courier slip with us at our customer care number or drop an email.
  • Please note that the shipping charges would not be included in the refund value of your order as these are non-refundable charges.

Regardless of anything, there is nothing that we can’t solve when it comes to our beloved customers, new or loyal returning customers alike. We pride ourselves on our excellent products and our excellent customer service. So reach out however and whenever you want via Emails or DM’s on Instagram. WE ARE HERE FOR YOU.